Our Story

SUPA IGA Cooroy has been a hub of the local community for many years.

The store is Managed by Peter and his team who focus on providing an excellent shopping experience to the local community and beyond with our new online shopping.

We are proud to be a locally owned and locally managed supermarket with a reputation for providing service the way it ought to be. Our staff are all dedicated customer service professionals who are committed to providing good old fashion service where a smile and a genuine greeting are still considered to be an important part of your shopping experience.

However old fashioned service doesn’t mean we’re out of date! We offer online ordering through our goods to go service, a customer loyalty program, this fantastic website and we also email our specials catalogue to our customers every week!

We are dedicated foodies, which is a great thing when you work with food! We believe you will find this out for yourself when you visit out store. Our staff are very knowledgeable and have a passion for locally produced goods which is one of the reasons we have such a great range of local products in our store.


 

pete

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Supermarket

A peek down our aisles shows that we have a huge range of everyday groceries, local goodies, exotic gourmet needs, international and imported ingredients and a fantastic range of gluten free and health giving products.

We promote local and Australian made/owned products heavily and are happy to help you to your car.

Dairy/Freezer

We have a huge range of dairy and frozen products covering all the usual suspects and then of course our fantastic range of what we like to call ‘extras’.

These are products you wouldn’t normally expect to find in a supermarket chiller or freezer such as gluten free, organic, gourmet and international offerings.

Low Prices

Just because we look great it doesn’t mean we cost more!

In fact we think our weekly specials are as good as you will find anywhere and when you throw in Price Match, IGA Locked Down Low Price promotion, our own late week special offers and everyday low price policy, you’ll find there’s more ways to save!

But don’t take our word for it, check out our weekly catalogue specials and see for yourself.

grocery


Fresh Produce

We believe in providing the freshest possible produce, which is why Stewart and his fresh produce team hand select only the freshest and best quality produce for SUPA IGA Cooroy customers. We know exactly what our customers want and expect and always make sure we have a great range of locally grown seasonal produce at competitive prices.

As with everything in our store we believe that fresh is best, which is why wherever possible we source locally grown produce. This was you enjoy the freshest possible product at a great price and your money stays in the region! Everybody wins!

We also cater for large and wholesale orders, particularly for local community organisations and if you are ever looking for something particular that we don’t usually stock, just see any of our friendly team who will always be happy to help.

fresh


Deli

Our region is not only famous for its produce but also our artesian produced goods. That’s why you will always find a huge selection of the very best available on our shelves.From the iconic brands to the lesser known but fantastically tasty offerings of areas such as our own Hinterlands and beyond, we search high and low to offer our customers the very best of all things local. Of course you will also find a good range of your favourite international products.

Our Deli stocks a range of cheeses as well as prosciutto, salamis, real ham off the bone, and delicious marinated olives. There are also a multitude of shelf lines including pastas, cooking oils, sweets, gluten free and a large range organic produce. Our Deli also features a Lenard’s Express with a fantastic range ready to cook meal solutions.

Our deli staff are also food connoisseurs! Planning a day out? Have a special occasion or just feeling peckish? Deli platters are also a specialty. We can make them for all occasions. Drop in and see us, or give our deli team a call – because many delicatessen lines are seasonal it’s best to discuss the options!

Lunch anyone? Our deli staff also make delicious rolls for lunch (it’s a good idea to pre-order) – people have been known to travel far and wide just to try them! Our take-away lunch menu consists of the most delicious rolls stacked with ham, cheese, salami & antipasti.

We also have sausage rolls, a variety of pies, pizza’s, whole BBQ chickens with our secret continental stuffing and a selection of hot food ready to go.

deli


Meat

Our meat is backed by IGA’s 200% fresh guarantee which means we guarantee our meat to be the freshest and best quality available or we’ll replace the item and give you your money back! Now that’s confidence! We source all our meat in Qld and wherever possible from local producers and suppliers.

We offer a range of pre packaged cuts, however as our meat preparation room is onsite, our Meat Department Manager Tom and his Butchers will always cut to order or slice bulk buys, while you keep shopping and we can also provide quotes for bulk or specialty orders.

Our convenient hours mean that you no longer have to resort to take away if you’re late home from work as tender steak, chicken breast, pork and lamb is always available!

Likewise if there is something you would like us to stock that you can’t find, just see one of our friendly staff and we’ll try to make sure it’s there when you next visit.

It’s just all part of the service here at SUPA IGA Cooroy!

meat


Florist

Campbell & Bradley Flowers are renowned for quality and are sourced direct through local growers and suppliers, hand selected and wrapped daily for the ultimate compliment in your home, office or for that someone special. Bunches and arrangements are available 7 days a week and our florist is onsite Monday – Friday and Saturday mornings.

Please talk to our fantastic staff in store who can help with a custom order or gift. Quality gift cards, vases and other gifting ideas are also available. For enquiries please call the store directly on 07 5447 6061.

florist


Customer Service

At SUPA IGA Cooroy we’re passionate about customer service!

Led by our Customer Service Manager Lyn, our staff will always greet you with a smile and we like to think that nothing is too hard and we will always help wherever we can. We are constantly trying to improve everything we do; our range; the quality of our products and our service and this all starts at the front of the store.

For our customers convenience, we have also installed self check outs, so now you have the best of both worlds!

We welcome feedback and will always do our very best to ensure your experience with our store is a great one!

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Community

Community Chest is an IGA initiative to raise funds for contribution to the local community. Every time you purchase a Community Chest product you are helping to support various organisations, sporting clubs, charities and community groups in the local communities that surround our store. That’s because a percentage from each Community Chest product sold is set aside for distribution back into the community.

Next time you are in the store look for the special Community Chest tickets on the shelves to help you identify which products help put something back into our local community. To find out more about how IGA Community chest is benefiting local communities all over Australia click here.

SUPA IGA Cooroy also supports our local schools and not for profit organisations by donating a percentage of what their members spend in store back to the organisation when they are part of the My IGA Card Rewards program.

It’s a great program that allows your organisation to raise funds by simply doing your shopping – and don’t worry if your group doesn’t have the largest membership base. Family members and friends can also join or why not have a membership drive and give our customers a key tag? For more information please complete our online contact form and we’ll be in touch.


Fuel

There has been a lot of publicity lately about fuel discounts. There is no doubt that every Australian family is interested in saving money.   We would like to help you maximise these savings.

Shop at Supa IGA Cooroy any day of the week we will reimburse you 4c a litre.

How do you take advantage of this deal?  Simple.

1. Fill up your family car* at any service station

2. Come and shop with us and spend $30.00 or more.

3. Give us your fuel receipt

4. We will reimburse you 4c a litre on your petrol receipt.

Now, how easy is that!

* Offer is limited to one petrol receipt per customer transaction for a fuel purchase of up to 80 litres. Participating stores only. See instore for full details and conditions of this offer.

fuel


Trading Hours

SUPA IGA Cooroy is open 7 days and most public holidays. Trading hours are listed below, please check back for public holiday trading.

Mon: 7am – 8pm
Tue: 7am – 8pm
Wed: 7am – 8pm
Thu: 7am – 8pm
Fri: 7am – 8pm
Sat: 7am – 8pm
Sun 9am – 6pm


Price Match

As locally owned independent businesses, we have always taken great pride in being part of the community and offering our customers the convenience of shopping local.

And while we know that friendly service and local convenience are important, giving you great value for money is what keeps you coming back.

That’s why we’ve introduced IGA’s Price Match*

We’ve reduced prices on 100s of everyday products to match the major national supermarket chains.

So now you won’t pay more to shop local on 100s of everyday products.

Stocking your favourite brands, supporting the community and now, reducing prices on hundreds of everyday products to match the major national supermarket chains, all adds up to more reasons to shop at SUPA IGA Cooroy!

*Prices matched weekly to Woolworths or Coles everyday shelf price on hundreds of favourite products. Excludes promotions & specials.

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Shop Online

If you are ready to shop please   click here to visit our online store otherwise please read on for more information.

PLEASE NOTE ONLINE DELIVERIES WILL NOT BE AVAILABLE ON MONDAY 16TH AND TUESDAY 17TH OCTOBER DUE TO ROAD CLOSURES AND FLOODING. WE WILL UPDATE THIS NOTICE ON TUESDAY 17TH OCTOBER.

STOP PRESS! Now FREE DELIVERY for orders over $200!

How does our online shopping work?

Our Goods To Go online shopping allows you to shop in our Supermarket online. You will pay exactly the same prices in our online store as you do in our Supermarket. Our everyday low prices, catalogue specials and other promotions are all available online.

Pricing.

As outlined above you will pay exactly the same price online as you do in store. Please be aware that some prices may vary from week to week in terms of grocery specials and fresh items that are subject to market fluctuations. Our Weekly Specials run from Wednesday to Tuesday. So if you place an order for collection or delivery the following week there may be a difference in the price of some items.

Click N Collect

Online orders are available for collection from 9am – 8pm Mon – Fri . Orders that are received between 12 noon and 12 midnight are available for collection any time the following day. Orders received between 12 midnight and 12 noon will be available for collection after 3pm.

Deliveries.

We now deliver daily to the postcodes below. Click on link for map areas.

Delivery Zones

Zone 1 Zone 2 Zone 3
Daily Daily Daily
4563 4561 4568
4562 4569
 4565 4571

What are the Charges?

After placing your order it is received at the store where a specially trained Cooroy SUPA IGA ‘shopper’ selects your items. For this service we charge 6% of your shopping total to a maximum of $18 per order.

Delivery fees vary according to your location. Please note FREE Delivery for orders of $200 or more.

Zone 1 Zone 2 Zone 3
$8.50 per order $12.00 per order $12.00 per order
4563 4561 4568
4562 4569
4571

Out of stock/unavailable products.

Should a product you have ordered not be available due to circumstances beyond our control you may select to have us substitute a product from your order? We will ask your preference when you checkout online and will always call you to discuss the replacement.

How do I order weighted products?

Weighted items in our meat, produce and delicatessen departments may be ordered in increments of 250 grams. You can adjust this amount by using the simple Plus and Minus – symbols which will appear under the item.

How do I pay for my order?

You can pay for your order with Mastercard or Visa online when you check out with NAB Secure Transact.

What if I pay online and my order value differs due to replacement products/weighted items?

When you check out using your credit card through the NAB Transact Secure Payment Gateway, the estimated total of your order is pre-authorised against your credit card. When the order is totalled in store the pre-authorisation is removed and the actual total charged to the card. You will receive notification via email when this has occurred. Please note we do not store any credit card details, this service is provided and guaranteed secure by the NAB.

Can I add to my order once I have checked out?

At this stage no, however please call the store directly on (07) 5447 6061 and we will do our best to assist you!

What if there is a problem with my order?

In the event that you experience any difficulty with your order, call (07)5447 6061 within 24 hours of your delivery. Our trained, courteous and professional staff will assist you in resolving your problem. If you are unsatisfied with any of the products you receive, you may exchange the product for an on the spot credit that applies to your next order, or return the product within reasonable time to the store for a full refund. Our customer service hours are Monday through Friday 8.00am to 8.00pm. Please have your order number and register receipt on hand when you call.

Registration

You only need to register once. When you complete your registration you will receive an email asking you to confirm your email address. When registering you will also need to choose a user name and password (user name is your email address)

What if I forget my password?

On the log in page you will see a forgot password link. Simply click on this and enter the email address you used when registering. You will then receive an email that details how you can reset your password.

Can I save my order/s?

Yes just select the “Save Trolley” option on the trolley total tab and your order will be saved in your ‘Saved Trolley’. You can then select and personalise these if you wish ie Week One, Holidays etc. When you next log in you can recall and select the Trolleys link, you can then add or remove products as you wish – simple!

Can I save my Favourite Products?

Yes. Simply click the favourite button under the product and it will be added to your favourite products list. To recall the products simply click on the Favourite Products link.

Tobacco Products,Knife Products and Soda Bulbs – over 18 yrs ONLY.

Customers may purchase tobacco products, kitchen knives and soda bulbs from our online store but please note that when you take delivery of the goods there must be a person over the age of 18 to take delivery of the items. Please note: In order to make a purchase of a tobacco product or a knife or a soda bulb it is a legal requirement that the person is aged 18 years. A person under the age of 18 years may not legally order or receive tobacco products, knives or soda bulbs. When you receive delivery or your purchases that contain tobacco products, knives or soda bulbs our representative will require identification from any person who is receiving any tobacco products, knives or soda bulbs and appears to be less than 25 years of age. The only forms of identification that will be accepted are Australian Driver’s License, Passport or Proof of Age Card Queensland 18 plus card or Victorian Keypass Card.

If you are ready to shop please   click here to visit our online store

online2


My IGA Card

My IGA Card is our very own rewards program and instead of offering you points you may never redeem or other complicated offers we reward you instantly with special member pricing whenever you shop with us! Plus a percentage of everything you spend at SUPA IGA Cooroy will be donated to a community group of your choice.

There will also be some fantastic member only offers and loads of other benefits introduced over the coming months. It’s free to join and in store now.

 

                                                      

You will find My Cards displayed throughout the store, simply take a card to the register for one of our friendly staff to scan and activate and you will receive my IGA pricing immediately. To complete your membership visit our website, click the link below and within a few minutes you will be able to take full advantage of all My IGA Card benefits.

Simply present the card at the checkout and you will earn a point for every dollar you spend*. You can then donate part or all of your points to a local community organisation of your choice or save them up throughout the year and redeem your points against the cost of groceries to help make Christmas more affordable! * Due to legsialation no points may be earned on tobacco products

We’re all about community at SUPA IGA Cooroy and that’s why we will also donate a percentage of everything you spend to a local community group of your choice. We will ask you who you would like to support when you complete your membership online.

Already A Member? Login Here New Card? Register Now


Careers

SUPA IGA Cooroy is a family owned business with a close-knit, fun and customer focused culture. We are dedicated to providing outstanding HR support and we offer nationally accredited certificates in retail to assist in your career development.

We’re always looking for great people to work with us in a range of different positions. If you are friendly, motivated, reliable and enjoy being part of a great team – then we want to hear from you! Whilst we may not have positions available immediately we will refer to the applications on file before advertising any position.

Please complete the employment application below and submit your resume. (PDF format only). We will be in contact should a suitable position become available.





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Contact Us

We are always keen to hear back from our customers so we can improve your shopping experience and our business. We are serious about your feedback and will gladly reply to you ASAP. Please complete the form below and we’ll be in touch!





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3 Emerald St
Cooroy QLD 4563

Phone: 07 5447 6061
Fax: 07 5447 7431

Open 7 Days
Mon: 7am – 8pm
Tue: 7am – 8pm
Wed: 7am – 8pm
Thu: 7am – 8pm
Fri: 7am – 8pm
Sat: 7am – 8pm
Sun 9am – 6pm


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